FAQ

May 27, 2019

Do you provide locks?

We provide bicycle locks with bike rental, free of charge. Locks are provided on request. If you
need a bike lock, please ask for a lock when you see the cashier at check-out. One lock may be
provided for up to two people. Locks are provided as they are available.

Where do I pick-up and drop off bicycles?

  • 725 11 Ave, Manhattan, NYC 10019,

What is your refund policy?

  • All bike rental and bike tour purchases are final and there are no refunds. Store credit may be
    allowed for 1 year from original rental date, but only with managerial approval due to
    inclement weather or NYC emergency. For general questions call the specific shop during
  • You may contact Manhattan Bike Rental (646) 490-4064  during business hours (Monday-Sunday, 9-6)

Do you provide helmets?

  • We provide bike helmets free of charge for kids, for adult available for rentals $2.00.

Do you sell bike insurance?

  • We sell bike insurance, covering 100% of damages, and 50% of loss in case of theft. Bike
    insurance costs $3 per bike, per rental period.

What happens if the bike breaks while riding?

  • We sell bike insurance, covering 100% of damages, and 50% of loss in case of theft. Bike
    insurance costs $3 per bike, per rental period.

Do you sell bike insurance?

  • If your bike breaks while riding anywhere; you must call Manhattan Bike rental, the bike for
    assistance and inform us that you may be delayed in returning the bikes.
  • We may choose to stop your rental period at that time, allowing you more time to return the bicycles.
  • Bike insurance for bike rental covers 100% of potential damage to bicycles caused by accidents,
    potholes and rough roads, and unanticipated wear and tear.
  • If you have any issues or questions, please contact by email: manhattanbikerental@gmail.com
    call (646) 490-4064  during business hours (Monday-Sunday, 9-6).
manhattanbikerental@gmail.com
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